Returns & Claims

Last updated: 05.05.2026

Right of withdrawal

The consumer has the right to withdraw from the contract within 14 days of receiving the goods without giving any reason. The right of withdrawal does not apply to legal entities. To withdraw, please notify us at aerogroft@aerogroft.ee. We will refund all corresponding payments including delivery costs without delay, but no later than 14 days after receiving the withdrawal notice. We may withhold the refund until we have received the goods back or until you have provided proof of return.

Return conditions

• Please open the packaging carefully without damaging it. If the packaging is damaged or the product has been used beyond what is necessary to verify its nature and characteristics, AEROGROFT OÜ reserves the right to claim compensation for the decrease in value.
• The product must be complete — all items included in the packaging must be present.
• Products that have lost their resalable condition due to improper use may be accepted with a deduction for the decrease in value.
• The direct costs of returning the product are borne by the buyer, unless the returned product does not match what was ordered (wrong or defective product).
• Return address: Valdeku tn 120, Nõmme, 11215 Tallinn. Opening hours: Mon–Fri 7:00–19:00, Sat–Sun 8:00–16:00.

Decrease in product value

If the condition of the product has deteriorated because the buyer has used it in a way other than what is necessary to verify its nature, characteristics and functioning, the buyer is liable for the decrease in the product's value. AEROGROFT OÜ may submit a claim for the decrease in value within one month of receiving the returned product.

Core charge (return of old parts)

Certain products (alternators, starters, brake callipers, AC compressors, steering racks, etc.) include a core charge for returning the old part. The old part must be returned within 30 days of receiving the new product.

Basic return requirements

• The old part must be returned in the packaging of the new product. Nothing may be written or attached to the packaging.
• Transport plugs, protective covers and cushioning material from the new product must be used to pack the old part.
• The returned product must be equivalent to the new one in terms of completeness and technical specifications.
• The product must be complete — all parts must be intact and attached.
• The housing must not be damaged.
• The product must not show signs of heavy rust or oxidation.
• The manufacturer's number must be legible.

Reimbursement

Reimbursement is based on the supplier's response — no refund is made before that. The reimbursement decision may take up to 8 weeks. The direct costs of returning the product are borne by the buyer.

Return conditions by product category

The old item will not be accepted, or the deposit will not be refunded, if:

Claims

AEROGROFT OÜ is liable for non-conformity of sold products that becomes apparent within two years of delivery. A private individual has the right to file claims within two years. If a defect is discovered within the first year, the seller must prove that the defect did not exist at the time the goods were received. However, after the first year has passed, the buyer must prove that the issue is a manufacturing defect rather than wear and tear or misuse.

How to submit a claim

To submit a claim, send an email to aerogroft@aerogroft.ee. Include your order number, product article number, description of the defect and photos. You can also call +372 534 368 24. We will respond in writing within 15 days.

When a claim does not apply

AEROGROFT OÜ is not liable for defects caused after delivery due to the buyer's actions (incorrect installation, misuse, accident, etc.) or resulting from normal wear and tear.

Contact

For questions regarding returns and claims, please contact us: